What to do before the technician arrives
The safest thing you can do is stop the door from being operated. A door with a failed counterbalance weighs far more than it looks, and every cycle on the opener risks a second, more expensive failure.
- Take the opener out of service — unplug the unit or press the wall control off
- Do not pull the emergency release cord while the door is up
- Keep children and pets clear of the opening
- Do not try to push, pull or lift a door with a broken spring
- If the door is hanging, do not walk or park underneath it